Business Support, Community Support, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Insurance, Problem Solving Skills, Resolve Customer Issues, Retention Programs, Revenue Growth, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 1999 and has grown into a team of ten dedicated professionals who take pride in serving our community with excellence. We offer paid time off, paid holidays, a Simple IRA match, employee outings, and additional monthly stipend benefits to support our team both professionally and personally.
When it comes to new team members, we look for three key traits: strong character, capacity to grow, and a solid work ethic. Our environment is positive, growth-minded, and focused on providing top-notch customer service while staying deeply connected to our local community.
We also make it a priority to stay involved, participating in at least four community events each year and supporting local businesses. If you’re looking to join a team that values integrity, service, and collaboration, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Flatch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
J
Jason Flatch - State Farm Agent