Customer Relations Specialist

At Navarre Automotive in Lake Charles, we believe that the journey to buying or maintaining a vehicle should be as smooth and pleasant as the drive itself. We are a locally rooted family of professionals who take pride in our community, and we are looking for a Customer Relations Specialist who shares that same sense of warmth. This role is centered on making people feel heard, valued, and well-cared for for. You will have the opportunity to work in a bright, energetic environment where your input matters and your positive energy will directly impact our daily culture. If you enjoy connecting with people, staying organized, and being the helpful guide that makes someones day a little better, we would love to welcome you to our team.

Salary Range: $12.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Responsibilities

Welcome and assist customers over the phone in a professional, friendly manner.

Handle customer inquiries, concerns and complaints with patience and problem solving skills.

Coordinate with sales and service teams to ensure issues are resolved quickly.

Maintain accurate digital records of customer interactions to keep our systems up to date.

Follow up with customers after sales and service visits to ensure satisfaction and upsell products.

Maintain a positive dealership image by providing exceptional customer service.

Assist with general office tasks like sorting correspondence and preparing basic documentation.

Listen to feedback from our guests and share it with leadership so we can keep improving how we work.

Prior experience in customer service, retail, or administrative support.

High school diploma or equivalent.

Clear and friendly verbal communication style.

Comfortable using standard office software like Microsoft Office and email.

Strong organizational habits to manage daily scheduling and follow-ups.

Knowledge of automotive terminology is helpful but not required; we are happy to teach you.