Wellnessmart is a leading provider of pre-employment testing services with over 50 retail locations across the US. Wellnessmart combines high clinical accuracy, rapid turnaround, and friendly service to deliver best in class pre-employment testing across the country.Our services include drug screening, tuberculosis testing, physical assessments, titer testing and more. We also provide non-clinical tests such as fingerprinting and background checks.Job Description:We are seeking a skilled Clinical Results Representative to offer quality control of patient medical results, provide support to clinical staff, track patient results, answer inbound/outbound calls, schedule appointments, and maintain overall quality of patient/client communications.Key Responsibilities:Maintain quality assurance control, client orders, and ensure valid information is provided to Clients.Take inbound/outbound calls and communicate with Client/Patient via text/email. Schedule patient appointments as needed.Assist clinical staff with inquiries and troubleshooting requests.Upload and send results to Clients/Patients. Provide Clients/Patients with up to date status on each order.Follow-up with outside vendors for clinical results.Qualifications:Bachelor's degree.Proven experience in a customer service setting. Healthcare is a plus.Strong customer service skills.Enjoy working as a team.Excellent analytical and problem-solving abilities.Exceptional communication and interpersonal skills.Capability to work individually in a repetitive environment.Ability to navigate various programs/softwares.Open to taking on new projects from time-to-time.Benefits:$25.00 an hourHealth insurancePaid time-offFlexible scheduleSchedule:Day shiftsMonday to Friday and rotating Saturdays2-3 Saturdays a monthWork Location: In-office (Long Beach, CA)