Customer Retention Specialist

Crestfield Talent is seeking a motivated, personable, and customer-focused Customer Retention Specialist to strengthen customer relationships, improve customer satisfaction, and support long-term client engagement.

This hybrid position is ideal for individuals who enjoy communicating with people, solving problems, and helping customers find solutions that meet their needs.

The successful candidate will work closely with customers and internal teams to address concerns, maintain positive relationships, and contribute to customer retention initiatives.

Key Responsibilities

• Communicate with existing customers through phone, email, and digital communication channels

• Build and maintain positive relationships with customers

• Identify customer concerns and provide appropriate solutions

• Respond to account inquiries and service-related questions

• Support customer retention and satisfaction initiatives

• Follow up with customers regarding outstanding requests and concerns

• Maintain accurate customer information and interaction records using CRM software

• Collaborate with internal departments to resolve customer issues

• Identify opportunities to improve the overall customer experience

• Assist customers with account updates and service-related requests

• Monitor customer feedback and recommend service improvements

• Contribute to individual and team customer retention objectives

Qualifications

• Strong written and verbal communication skills

• Excellent interpersonal and customer service abilities

• Strong problem-solving and relationship-building skills

• Comfortable communicating with customers by phone and email

• Good organizational and time management abilities

• Comfortable using computers, CRM software, and Microsoft Office

• Ability to manage multiple customer interactions and priorities

• Strong attention to detail

• Professional and customer-focused attitude

• Ability to work independently and collaboratively

• Previous experience in customer service, retail, hospitality, sales, or customer retention is preferred but not required

Preferred Skills

Customer Retention • Customer Service • Customer Support • Customer Satisfaction • CRM Software • Customer Relations • Relationship Management • Account Support • Customer Communication • Customer Engagement • Problem Solving • Conflict Resolution • Microsoft Office • Time Management • Team Collaboration

Position Highlights

• Hybrid work arrangement

• Full-time employment

• Customer-facing responsibilities

• Collaborative professional environment

• Opportunities for professional development and career advancement

• Transferable skills across multiple business industries