Customer Retention Specialist - State Farm Agent Team Member

Albert Reyes - State Farm Agent

Phila, PA

Apply

JOB DETAILS

SKILLS

Billing, Coaching, Communication Skills, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Insurance, Licensing, Multilingual, Organizational Skills, Problem Solving Skills, Sales, Sales Management, Spanish Language, Training/Teaching, Up-Selling

LOCATION

Phila, PA

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Customer Retention Specialist – Sales & Service Focus

Albert Reyes State Farm Agency
Job Type: Full-Time (In-Office)
Compensation: Base Salary + Commission + Performance Bonuses

Retain. Cross-Sell. Grow the Book.

Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.

You’ll work with existing customers to renew policies, resolve concerns, and improve retention—while also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process.
Bilingual Spanish is a bonus, but not required.

What You’ll Do

Proactively contact existing customers to support renewals and strengthen relationships
Conduct policy reviews and identify coverage gaps or opportunities to improve protection
Cross-sell and upsell additional products using a needs-based approach
Assist with policy updates, billing questions, endorsements, and account changes
Resolve customer concerns with empathy, urgency, and professionalism
Maintain accurate documentation of customer interactions and follow-up activity
Collaborate with team members to meet retention, outreach, and growth goals

What We’re Looking For

Strong relationship-building skills with a service-first mindset
Ability to confidently pivot from service to sales and ask for the business
Excellent communication, listening, and problem-solving skills
Organized, detail-oriented, and consistent with follow-up
Comfortable working in a fast-paced, goal-driven environment
Prior experience in customer service, account management, or insurance preferred
Full licensing required: Property & Casualty and Life & Health
- If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)
Bilingual Spanish is a plus (not required)

What We Offer

Base salary plus commission and performance bonuses
Licensing support and guidance to help you meet requirements
Ongoing training, coaching, and professional development
A results-driven culture that rewards performance and consistency
Long-term career growth opportunities within the agency

Ready to Grow Your Career in Insurance?

If you’re motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, we’d love to hear from you.

Albert Reyes State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences

About the Company

Albert Reyes - State Farm Agent

Resume Resources

Free Resume Templates Free Resume Builder

Customer Retention Specialist - State Farm Agent Team Member

Albert Reyes - State Farm Agent

Phila, PA

About the Company

Albert Reyes - State Farm Agent

Resume Resources

Similar Job Searches