Customer Sales Representative

Are you a highly motivated individual who is looking for a career opportunity that offers unparalleled growth potential? If so, we have an exciting opportunity that you won't want to miss.

We are currently seeking results-driven team members who can assist with the day-to-day administrative duties and operations related to our services and customers. As a key member of our sales and marketing teams, you will play a pivotal role in the growth and success of our organization. You will be tasked with identifying and capitalizing on new business opportunities, expanding our customer base, and building and nurturing relationships with potential clients.

To succeed in this role, you must be a self-starter with excellent negotiation skills and a deep understanding of the logistics industry and market dynamics. You will need to proactively identify prospects, analyze market trends, and develop tailored strategies to maximize revenue growth. Additionally, you will be responsible for promoting our services to customers and carriers, negotiating rates for both parties, and managing shipments until delivery.

If you are ready to take your career to the next level and make a significant impact on our organization, apply now and become a valued member of our team.

Tasks will include:

• Answering and making Inbound and Outbound calls
• Negotiating rates with carriers and vendors
• Provide customer service and call routing internally within the Company
• Customer service to existing clientele during and after office hours.
• Help maintain the profitability of the business with preventive measures and maintaining proper margins
• Claims prevention and dispatching
• Assist in claims resolution and the collection of proper documentation.
• Organization and collection of carrier files and contracts
• Building loads and data entry
• Contract Administrator
• Prepare and enter into contracts with carriers on load by load basis
• Organization and collection of carrier files and contracts
• Document management.
• Rate confirmations, carrier packets, customer load tenders
• Trace and Track of over the road shipments
• Update check calls in the transportation management system
• Updating co-workers and other team members on all shipment statuses
• Document management. Rate confirmations, carrier packets, customer load tenders
• Trace and Track of over the road shipments
• Update check calls in the transportation management system
• Updating co-workers and other customer loyalty team members on all shipment statuses
• Provide continual feedback and advice to management on day-to-day operation
• The first chain of command in resolving carrier and customer grievances and complaints
• Identify and pursue new business opportunities to expand our customer base and generate revenue growth.
• Conduct market research and analysis to identify emerging trends, competitive landscapes, and
• potential target markets.
• Posting loads and formulating potential rate quotes
• Prospecting for new business via email, phone calls, and face-to-face meetings from time to time
• Additional tasks and responsibilities may be assigned from time to time.

Preferred Skills:

• Strong communication skills, ability to multitask, works well as a team, interpersonal skills, negotiation skills, attention to detail, ambitious and enthusiastic attitude.

Desired Work Experience:

• Transportation/Logistics industry experience
• TMS experience

Physical Demands:

• Moderate noise (i.e. business office with computers, phones, and printers, light foot traffic).
• Ability to work in an open shared area
• Ability to sit/stand for an extended period of time.

Work EnvironmentThis job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Moderate noise (i.e. business office with computers, phones and printers, light foot traffic). Ability to work in an open shared area. Ability to sit/stand for an extended period.