Job Description
Customer Sales Support
Chula Vista CA
Onsite
Contract - 1st Shift, 5/40
Hours: Monday Friday, see below
Pay Rate: $29.30/Hr.Required Qualifications: Customer Sales Support
Chula Vista CA
Onsite
Contract - 1st Shift, 5/40
Hours: Monday Friday, see below
Pay Rate: $29.30/Hr.Required Qualifications: Customer Sales Support
- Bachelor's degree.
- U.S. Citizenship required.
- Supports the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.
- Assists with global airline nacelle support needs.
- Responds to customer inquiries, follows documented procedures, collects data, and provides information to resolve concerns.
- Works within a high-performance team environment supporting 24/7 global operations.
- Performs customer account management responsibilities.
- Support airlines, airline MRO facilities, and brokers with aftermarket spares orders and customer service activities.
- Provide support for navigation and use of the global Spares and Technical Service Customer Portal.
- Communicate with customers by phone and electronic methods regarding products, services, and inquiries.
- Support credit release activities and invoice payment requirements.
- Process customer orders and quotes according to standard work procedures.
- Route inquiries to the appropriate department or personnel when needed.
- Provide daily work output reports to management.
- Participate in continuous improvement activities.
- Maintain customer interaction and transaction records in ERP systems, Microsoft Dynamics CRM, and Salesforce.
- Coordinate with provisioning, shipping, and inventory warehouse teams to expedite or trace shipments.
- Provide excellent customer support to maintain customer satisfaction.
- Maintain knowledge of company products and services to support customers effectively.
- 2 to 4 years of experience in customer relationship management, business processes, order management, and customer support.
- Experience using Microsoft Office applications, including Excel, Word, PowerPoint, Access, Microsoft Dynamics, and Teams.
- Participation in continuous improvement activities.
- Working knowledge of SAP or a comparable business system application.
- Additional language communication skills are helpful.
- Monday through Friday schedule.
- Day-shift positions are filled first.
- Available shifts:
- 7:00 AM to 3:30 PM PST
- 8:30 AM to 5:00 PM PST
- 1:30 PM to 10:00 PM PST
Numbers & Facts
| Location | Chula Vista, CA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://apollopros.com/ |
About Company
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
Skills
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