The position is responsible for fielding incoming customer service calls and emails; as well as make out-going calls as needed. Incumbent must have the ability to build relationships with customers for retention and growth. Incumbent will also up sell to customers to educate customers about products we offer and to increase sales.
Essential Job Functions (*=non-essential tasks):
Receive and make customer calls
Communicate friendly and professionally with customers via phone and email.
Develop good working relationships with the parishes and dioceses
Develop a good working relationship with other departments and members of the management team
Ability to take and write up detailed orders
Use Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunitites
Meet defined metrics to maintain a high level of customer service
Process/Research all order requests
Resolve customer problems or issues in a timely manner and make follow up calls as needed
Up sell products and services to current customers and assign referral to sales when necessary
Follow up on all customer leads for current customers and give leads for new accounts to Sales
Must be able to maintain confidentiality to pricing information
Make customer care calls for retention and yearly goals
Other duties as assigned
Requirements:
Experience
Minimum of 2 years of experience in customer service is preferred
One to two years using CRM software preferred
Experience in a call center environment
Education
High School Degree or equivalent is required
Associates Degree in a computer related or Organizational field preferred
Skills and abilities:
Excellent verbal and written communication
Organized
Detail oriented
Self-starter
Friendly
Team Player
Proficient with Microsoft Word, Excel, and CRM
Accurate typing skills
Working Environment
Incumbent will work in an office environment
Incumbent will spend the vast majority of their time sitting and working on the computer and telephone
Hours:
Monday - Friday 8:00 am - 5:00 pm est
Supervisory Responsibilities:
none
(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)