Plant Therapy | Customer Care Team
Do you love helping people?
At Plant Therapy, we believe great customer service is about more than answering questions - it's about creating positive experiences, building trust, and helping our customers feel confident in the products they choose.
We're looking for a Customer Satisfaction Agent who is friendly, helpful, detail-oriented, and passionate about providing exceptional customer care. In this role, you'll connect with customers through phone, email, and chat, answer product questions, resolve concerns, and help ensure every interaction reflects the quality and care behind the Plant Therapy brand.
If you enjoy problem-solving, communicating with people, and being part of a team that puts customers first, we'd love to hear from you!
What We're Looking For
- Ability to work Saturdays 8:00am to 5:00pm and weekdays from 8:00am to 6:00pm.
- Previous experience providing high-quality, personalized customer service.
- Excellent verbal and written communication skills, including strong grammar, spelling, and attention to detail.
- Strong active listening and problem-solving skills.
- The ability to multitask, prioritize competing needs, and manage time effectively.
- Confidence using computers and navigating multiple systems or applications.
- Strong organizational skills and a commitment to accuracy.
- The ability to work independently while contributing to a positive team environment.
- A self-motivated attitude, a willingness to learn, and an openness to taking on new tasks.
Preferred Qualification:
- Typing speed of 50-60 words per minute.
Work Environment and Physical Requirements
- Work in an office environment where customer communication and computer use are part of the daily routine.
- Sit for extended periods and communicate with customers and team members; occasional extended periods of standing may also be required.
- Occasionally lift or move items weighing up to 25 pounds.
- Be comfortable working in an environment where essential oils may be worn or diffused.
What You'll Do
- Create exceptional customer experiences by providing friendly, professional, and helpful service through phone calls, emails, and live chats.
- Answer questions and provide product information while building your knowledge of Plant Therapy products.
- Put customer safety first by recognizing when a customer should be referred to an Aromatherapist for additional guidance.
- Solve problems by researching customer concerns and finding accurate, timely, and courteous solutions.
- Handle customer concerns with care by listening actively, communicating professionally, and working toward positive outcomes.
- Manage customer service requests by documenting issues, following up as needed, and ensuring nothing falls through the cracks.
- Work collaboratively with our Wholesale Specialist to create Wholesale/Professional Accounts and Bulk Manual Orders
- Process returns, refunds, credits, and replacement orders accurately and efficiently.
- Work collaboratively with your teammates while taking ownership of your individual responsibilities.