Customer Service Account Coordinator - Warranty

The Warranty Customer Service Representative is responsible for processing all parts and labor warranty requests for US, Canada, Australia, Mexico, Central and South America.

Essential Duties and Responsibilities:

• Answer incoming phone calls (average 300 incoming calls weekly).
• Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty.
• Verify cabinet warranty and quote warranty across all True Manufacturing companies.
• Recommend service companies.
• Track warranty parts shipments.
• Quote parts inventory and lead time.
• Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
• The Warranty Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.
• High School Diploma or General Education Degree (GED) required.
• Six months or more of related customer service experience or True Manufacturing knowledge required.
• Possess strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Must have the ability to work in a fast-paced environment and handle high call volume.
• Knowledge of JDE E1, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.
• Proficient in Microsoft Office applications.
• Ability to work in a team-oriented environment with a positive, professional attitude.

The hours for this position are 8:30am - 5:00pm, Monday through Thursday; 9:30am - 6:00pm on Fridays. OR 9:30am - 6:00pm, Monday through Friday.

Company-paid background check required upon hire.

We are proud to be an Equal Opportunity Employer.