Customer Service Account Specialist

Schedule: Day shift with some weekend coverage

About the Role 

We're looking for a detail-oriented Customer Account Specialist to help manage customer orders from receipt through delivery.

You'll work with customers and teams across transportation, production planning, sales, and accounts receivable to keep orders moving, provide timely updates, and resolve issues. This role is a great fit for someone who enjoys problem-solving, communicating with customers, and collaborating with others.

What You'll Do 

• Manage customer orders from receipt through delivery.
• Keep customers informed about order and shipment status.
• Develop daily load plans and schedule and track shipments.
• Process electronic data interchange (EDI) and non-EDI orders and verify order accuracy.
• Identify order or delivery issues and work with the appropriate teams to resolve them.
• Partner with production planning and transportation teams to support complete, on-time deliveries.
• Communicate with transportation carriers about scheduling and shipment status.
• Maintain accurate customer and order information in company systems.
• Collaborate with Sales and Accounts Receivable.
• Learn and use customer-specific systems and portals.

What You'll Bring 

• Relevant experience in business-to-business customer service, account management, logistics, or a related field.
• Clear written and verbal communication skills.
• Strong organization, attention to detail, and follow-through.
• Ability to prioritize multiple customer orders and deadlines.
• Comfort using Microsoft Excel, Outlook, and Teams and learning new systems.
• A collaborative approach to solving problems and supporting customers.
• Experience with Retail Link or a similar customer portal is a plus.
• Experience with Oracle JD Edwards or a similar enterprise resource planning (ERP) system is a plus.
• Spanish language skills are a plus, but not required.

Schedule & Work Environment 

This is primarily an office-based position in Riverside, MO, with limited work-from-home opportunities based on business needs. The position includes some weekend coverage. When entering production areas, employees are expected to follow applicable safety, food quality, GMP, PPE, HACCP, and SQF requirements.

Physical Requirements 

This position primarily involves seated computer work, with occasional standing, walking, bending, and lifting or carrying up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Premium Waters is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.