Customer Service Administrative Assistant

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Customer Service Administrative Assistant

• Location: Dallas, Texas 75206
• Employment type: W-2 Hourly
• Work model: On-site
• Posted July 17, 2026
• Job ID: JPC - 206527

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Job Description

Job Summary: Customer Service Administrative Assistant (Contract)

Location: Dallas, TX 75206

[About the Role]

Join a dynamic design and project management team as a Customer Service Administrative Assistant. In this role, you will drive process improvements, support strategic initiatives, and help ensure efficient project execution. This is a contract position ideal for a detail-oriented professional with strong data analysis and performance management experience, seeking to grow within a collaborative and fast-paced environment.

[Responsibilities]

• Support process improvement strategies to enhance team productivity and long-term profitability
• Contribute to cross-functional projects maximizing program efficiency end-to-end
• Manage multiple projects, prioritize workload, and meet tight deadlines
• Investigate and resolve MobileTC/WaAM tickets, and direct inquiries to appropriate team members
• Communicate with operations regarding order clarifications and ensure accurate load sheet processing
• Set up and track projects using internal tools such as WMIS/FRAMME and SharePoint
• Assign projects based on workload and create comprehensive job packets for project managers
• Track assignment statuses, maintain records, and provide data reports to supervisors as required
• Serve as a primary workflow contact via service orders, tickets, walk-ins, emails, and calls

[Required Skills and Experience]

• 1-2 years' experience in performance management or data analysis roles focused on process improvement
• Proven customer service expertise and clear communication abilities
• Strong team-building and organizational skills
• Beginner to intermediate skills in Microsoft Word, Excel, Access, PowerPoint, and SharePoint
• Quick learner for internal scheduling and reporting systems

[Preferred Skills]

• Lean Six Sigma training or exposure ideal
• Familiarity with utility or design project environments

[Benefits]

• Opportunity to expand process improvement and project management expertise
• Collaborative team culture with supportive leadership
• Exposure to innovative tools and process methodologies
• Potential for career growth within a leading project management group

[How to Apply]

Ready to drive process excellence and support a high-performing project team? Submit your resume and a brief cover letter highlighting your relevant experience and motivation for this role.

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Interested in this role?

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Job details

Job ID JPC - 206527

Location Dallas, Texas, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 2-5 years

Pay Rate $26 (Hourly)

Posted July 17, 2026

Skills Performance Management data analysis

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