Customer Service Administrative Assistant

Position: Customer Service Administrative Assistant
Location: Dallas, Texas
Duration: Contract
Job ID: 178321

Job Overview:
We are seeking a dedicated and detail-oriented Customer Service Administrative Assistant to join our team. The ideal candidate will provide exceptional administrative support while ensuring a high level of customer service. This role requires excellent communication skills, organizational abilities, and a proactive approach to problem-solving.

Responsibilities:

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .

• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge of operating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internal computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $23 - $26

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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