Customer Service Agent

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Position Summary
The Customer Service Agent will interact directly with customers, respond to service inquiries, resolve concerns, and provide helpful information. The role requires strong communication skills, patience, and a genuine commitment to customer satisfaction.

Responsibilities

• Assist customers with questions, requests, and service needs
• Provide accurate information about products, services, and promotions
• Resolve routine customer concerns professionally
• Follow up on customer requests and outstanding issues
• Maintain organized records of customer interactions
• Identify customer needs and coordinate appropriate assistance
• Collect customer feedback and communicate it to the team
• Support customer satisfaction and retention initiatives
• Participate in customer-facing promotional activities when needed
• Maintain a positive and professional customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer-focused and approachable personality
• Good problem-solving and organizational skills
• Ability to work independently and as part of a team
• Comfortable interacting with customers in person and by phone
• Previous customer service, retail, or sales experience is helpful but not required

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities
• Hands-on customer service experience
• Competitive compensation