Customer Service Agent

Customer Service AgentDuties:- Provide exceptional customer service via phone, email, and chat- Handle inbound customer inquiries and resolve issues in a timely manner- Analyze customer needs and recommend appropriate products or services- Process orders, returns, and exchanges accurately- Maintain customer records and update information as needed- Conduct outbound calling campaigns to follow up with customers or promote new products/servicesQualifications:- Excellent communication skills, both verbal and written- Strong problem-solving abilities and attention to detail- Ability to analyze customer needs and provide appropriate solutions- Proficient in using customer service software and systems- Previous experience in a customer service role is preferred but not required- High school diploma or equivalentAt our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.Customer Service Agent Job Description:Requirements:High School diploma or equivalent.Computer skills required.Preferably, customer service or hotel-related experience.Ability to lift up to 20 pounds and stand during the shift.General Requirements:Maintain a friendly demeanor.Effective communication skills.Multitasking ability.Attend meetings and trainings.Maintain grooming standards.Comply with hotel standards.Maximize productivity and problem-solving.Maintain confidentiality.Show initiative.Perform other duties as assigned.Duties & Functions:Greet guests and staff.Operate the Front Desk and PBX console.Respond to inquiries promptly.Handle bookings and reservations.Provide information on hotel services.Adhere to cash handling policies.Be aware of rates and promotions.Understand emergency procedures.Efficiently handle check-ins and checkouts.Use communication tools when necessary.Operate the computer system.Complete tasks on the checklist.Maintain a clean work area.Job Type: Full-time Expected hours: 40 per weekBenefits:401(k)Flexible scheduleOn-the-job trainingPaid time offShift:8 hour shiftDay shiftEvening shiftMorning shiftNight shiftRotating shiftPeople with a criminal record are encouraged to applyAbility to Commute:Ouray, CO 81427 (Preferred)Ability to Relocate:Ouray, CO 81427: Relocate before starting work (Preferred)Work Location: In person