Hagadone Media Montana is seeking a motivated, customer-focused professional for a hybrid Customer Service and Sales role. This position blends supporting subscribers with driving circulation growth through outreach and relationship building. Based in Kalispell, this role reports to the Circulation Office Manager and offers a mix of in-office work and local community engagement.
Position Responsibilities
Respond to customer inquiries via phone, email, and in person
Resolve subscription issues including delivery, billing, and account changes
Manage subscriptions (new, renewals, cancellations, holds) in the circulation system
Promote and sell subscriptions through calls, email outreach, and in-person events
Upsell to existing customers and introduce new products and promotions
Track sales activity, maintain call lists, and report results regularly
Represent the company at community events, booths, and local outreach opportunities
Process orders and payments accurately and support general circulation operations
Qualifications
High school diploma or equivalent (additional education a plus)
Experience in customer service and/or sales (media industry experience preferred)
Strong communication and interpersonal skills
Basic proficiency in Microsoft Office and CRM systems
Ability to multitask, stay organized, and work both independently and on a team
Preferred Attributes
Friendly, patient, and solution-oriented mindset
Comfortable with phone outreach and in-person engagement
Detail-oriented with strong follow-through
Motivated to grow sales while delivering excellent customer service
Adaptable and willing to work occasional evenings or weekends
What We Offer
Hourly base pay ($18–$19) plus commission opportunities
Opportunities for career growth and professional development
Engaging role with a mix of customer interaction and sales
Benefits
Competitive salary commensurate with experience and talent
Comprehensive benefits package including health, dental, vision, retirement plan, paid time off, and professional development opportunities
Hagadone Media Montana is an equal opportunity employer committed to building a diverse and inclusive workplace.