Customer Service Assistance (CAP) Case Manager

Holy Family Institute

Pennsylvania

JOB DETAILS
SKILLS
Analysis Skills, Case Management, Communication Skills, Community and Social Services, Customer Support/Service, Documentation, Driver's License, Federal Bureau of Investigation (FBI), High School Diploma, Interviewing Skills, Microsoft Windows Operating System, Office Suites, Presentation/Verbal Skills, Project/Program Management, Time Management, Writing Skills
LOCATION
Pennsylvania
POSTED
11 days ago

Customer Service Assistance (CAP) Case Manager 

Employer: Duquesne Light Universal Services
Reports to: Duquesne Light Program Supervisor
Location: 1 at Swissvale and 1 at Beaver Falls 
Hours: Mon. – Fri., 8:00am – 4:00pm (Allow flexibility in scheduling as required by client needs)
 
HFI Mission Duties:
Holy Family Institute (HFI) is a 125-year-old Catholic organization with an impeccable history of serving children and families in the Pittsburgh Region. We are one of Pittsburgh’s largest social service organizations operating 15 programs in three counties. We are an independent organization guided by Catholic Social Teachings and serving people of all faiths and backgrounds.
 
General Statement of Duties:
The Case Manager position will collect, analyze, and maintain information directly related to CAP accounts to accurately complete applications and interview Duquesne Light Co. customers for eligibility.  The individual will follow Duquesne Light Policy and Procedures as directed.   
 
Essential Functions:
  • Promotes the Mission and Philosophy of Holy Family Institute 
  • Understand guidelines, limits and procedures of DLCO CAP 
  • Interviews DLCO customers for program eligibility 
  • Accurately completes CAP applications 
  • Completes re-certifications and defaults as required 
  • Manages daily work assignments in a timely fashion 
  • Maintain accurate documentation and confidential documents 
  • Assist clients with appropriate Referrals 
  • Increase professional development by completing 40 hours of training annually 
  • Completes other duties as assigned by supervisor 
 
Requirements: 
  • High School diploma: bachelor’s degree preferred 
  • Two or more years of experience in Customer Service 
  • Knowledge of Community resources 
  • Excellent written and verbal communication skills 
  • Proficiency with Windows Office Suite 
  • Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 
  • Must have Act 33/34 and FBI clearances and valid PA driver’s license with reliable transportation 
  • Must be 21 years of age
 
COMMITMENT TO SOCIAL JUSTICE
Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, and language. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.

Holy Family Institute is an Equal Opportunity Employer
 

 

About the Company

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Holy Family Institute

Holy Family Institute provides help, healing, hope and support to children and families in western Pennsylvania. From alternative learning environments and career training, to families in need of support and counseling – including help with addiction, alcoholism and other debilitating problems – Holy Family is here. In 2014 alone, more than 27,000 families and children were able to improve their lives with the help of our donors and volunteers.

The families we serve often have experienced significant trauma in their lives and need caring and support in order to heal. For this reason, Holy Family maintains a trauma-sensitive culture by utilizing The Sanctuary Model throughout our programs and services. Sanctuary gives a common language to our leadership, staff and clients so we can create an environment that is safe so that healing can occur.

In order to accomplish our mission to serve children and families and crisis, we work to generate funding for our programs and collaborate with community leaders and organizations to tap the best resources available to serve them. We provide care within the community to ensure that families have all the tools they need to thrive, with easier access to the resources they need to establish personal responsibility and stability.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
FOUNDED
1900
WEBSITE
http://www.hfi-pgh.org/