Customer Service Associate

Borden Dairy Company

Cleveland, OH

JOB DETAILS
SKILLS
10-key (Tenkey) Numeric Keypad, Americans with Disabilities Act (ADA), Communication Skills, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Distribution Services, Electronic Data Interchange (EDI), English Language, Equal Employment Opportunity (EEO), Follow Through, High School Diploma, IBM AS-400 Server, Loading/Unloading, Microsoft Excel, Microsoft Office, Multilingual, Operational Support, Order Management, Order Processing, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product Programs, Service Delivery, Shipping/Receiving, Systems Administration/Management, Telephone Skills, Time Management, Warehousing, Wholesale Industry, Writing Skills
LOCATION
Cleveland, OH
POSTED
3 days ago
We're on the Moo-ve with new opportunities!! And you know, if it's Borden, it's got to be good!At Borden Dairy, we've embraced the "Glass Half Full" mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be thebest-in-class dairy brand in the markets we serve.Join Elsie's Herd today!POSITION SUMMARYBorden Dairy is seeking a friendly, detail‑oriented, and solution‑focused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a high‑volume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone, fax, email, web, and EDI, and ensuring all requests are handled promptly and in accordance with established policies and procedures.The Ideal candidates will have experience supporting multiple locations within a shared‑services environment, particularly in manufacturing, distribution, or wholesale operations.JOB RESPONSIBILITIES* Receive and process customer orders daily via phone (including pre‑orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness* Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order‑related tasks* Respond to internal and external inquiries and ensure appropriate and timely resolution* Maintain order cut‑off timing in coordination with business units* Answer incoming customer calls and route them to the appropriate department or branch for follow‑up* Develop strong knowledge of company products, programs, and systems used to manage customer accounts* Resolve escalated customer concerns using effective problem‑solving and de‑escalation techniques to achieve satisfactory outcomesQUALIFICATIONS* High School Diploma or GED required* Proficient in reading and writing English* 2-3 years of experience with ROSS, AS400, and/or Green Screen systems preferred* Proficient in Microsoft Office, especially Excel; strong 10‑key skills required* 2-3 years of experience in an order‑entry or shared‑services environment, ideally within distribution, manufacturing, or warehouse operations* Experience supporting multiple locations, product lines, and customer groups in a fast‑paced or start‑up environment* Strong verbal and written communication skills, including grammar, clarity, and follow‑through* Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.* Demonstrated ability to perform effectively under pressure and manage competing priorities* Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues* Advanced phone etiquette, customer service, and problem‑resolution skills* Bilingual abilities are a plus* Ability and willingness to work overtime, weekends, holidays, and various shifts as required.EOE Vet/DisabilityBorden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at HR.HQ@bordendairy.com for assistance.Know Your Rights

About the Company

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Borden Dairy Company

What started with Gail Borden, Jr. in 1857 as a simple solution for milk distribution quickly grew to become one of the largest, most recognized dairy brands in the industry. Along the way, we’ve celebrated many remarkable milestones, from inventing the first practical method of condensing milk to being the first dairy producer to distribute milk in those timeless glass bottles.

Today, we hold our heritage close to our hearts, staying faithful to our original vision: to bring value — both nutritional and familial — to America’s dining room. See, we go back to a time when a man’s promise was mightier in word than in writing; when mission statements weren’t needed to have a clearly defined purpose; and when the bottom line was to keep children happy and healthy.

We’re more than sales goals; we’re 150 years of good values, passed down from generation to generation, and we hold our company to them. Our commitment to quality and freshness is our way of sharing our family pride, from our kitchen to yours.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Food and Beverage Production
FOUNDED
1857
WEBSITE
http://www.bordendairy.com