As a Customer Service Associate, you'll be a key player in our Client Services group. The CS team is constantly giving a first impression to customers and we have the opportunity to make every interaction a positive experience. This role also offers the chance to interact with each and every team across our business when dealing with a number of technical challenges and crucial support requests. If you’re looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you.
Responsibilities: - Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions
- Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand
- Research, test and reproduce software issues reported by customers and escalate with our development team when needed
- Track and manage customer issues with our development team and ensure that we close the loop with the customer after resolution
- Assume responsibility for mapping and managing data imports for new customers from 3rd party ATSs
Requirements:
- Minimum one year experience with client facing Technical / Product Support in a SaaS based environment
- Strong analytical skills and intellectual curiosity with a desire to solve problems
- Strong focus on clients and ability to self-manage multiple projects at once with little oversight
- Tolerance for ambiguity and flexibility for changing requirements
- Excellent verbal and written communication skills are a must have
- Ability to communicate clearly and effectively with all customers [internal and external]
- Above all else, have fun and love what you do
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