Customer Service Associate

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Job Details

Customer Service Associate - (JAX.30)

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Job Title

Customer Service Associate

Location

Jacksonville Intl Airport (JAX) - Jacksonville, FL 32218 US (Primary)

Job Type

Full-time

Category

Customer Service

Education

Job Description

Join our Field Team and help shape the future of retailâ€"where innovation, customer connections, and career growth come together in an exciting environment!Â

The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.

Schedule:Â Weekend availability required

BenefitsÂ

• Medical, Dental, and Vision Insurance Â

• Employer-Paid Life Insurance Â

• Disability Insurance Â

• Paid Time Off Â

• Paid Parental LeaveÂ

• 401(k) with company match Â

• Employee Discount Â

Job Responsibilities

• Handles each customer in a courteous and gracious manner

• Maximize sales by achieving add-on sales and recommendations

• Knowledge of the storeâ€s stock; stock varies by store location

• Assists in the upkeep of the store by maintaining store displays and merchandising.

• Assists with inventory and receiving of merchandise

• Replenish backstock to maintain appropriate levels of merchandise on the floor

• Markdown merchandise as needed.

• CSAâ€s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store â€" they may not open the store

• Other duties may be assigned

Job Requirements

• 1 year + retail sales and/or cash handling experience

• Excellent communication and people skills

• Ability to multitask and problem solve

• TAM Card may be required depending upon location

• Additional Security clearance may be required depending upon location

• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements Â

• Limited sittingÂ

• Frequent standing, walking, climbing, crouching, bending, pushing, or pullingÂ

• Normal or corrected vision and hearingÂ

• Can distinguish varying or specific colors, patterns, or materials to assist customers  Â

• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and proceduresÂ

• Typically, indoorsÂ

• Typically, in a consistent temperatureÂ

• Use of fine motor hand functionsÂ

• Lift 0-60 lbs with or without reasonable accommodationÂ

Â

About UsÂ

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyâ€s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.Â

EEO/ADA/DFWPÂ

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities. Â

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Last sync: 2026-07-09 00:30:10

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