Customer Service Associate - Madison Area

Monona, WI

Full-time
Instant Apply

21 days ago

Job Description

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking a Customer Service Associate to join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years.

What's the role?

The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication.

In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers.

What experience and skills do I need to be successful?

High school diploma or equivalent required
Minimum of 2 years of customer service experience or a related role
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to manage multiple priorities in a dynamic, fast-paced environment
Comfortable handling challenging situations and tight deadlines with professionalism
Strong computer proficiency, including Microsoft Office applications such as Excel and Word
Experience working within ERP systems is preferred
Ability to quickly learn new systems, processes, and products
Self-motivated with the ability to work independently and collaboratively with others

Great Perks and Benefits:

This position offers a competitive salary and full benefits package, including:

Medical, dental, and vision insurance
Paid time off and holidays
401(k) with employer match
Life and disability insurance
Opportunities for growth and professional development

What will my schedule look like?

This is a full-time, onsite role working Monday through Friday, 8:00 a.m. – 5:00 p.m.

So how can I be considered for these opportunities?

The first step is applying with your resume. Qualified candidates will then complete a phone screen, followed by an interview with the client.

What else are you hiring for?

See all our openings on our website or reach out to our Lead Recruiting Partner, Brock Kazda, on LinkedIn.

Numbers & Facts

Location	Monona, WI
Job Type	Full-time

Skills

Administrative Skillsunmatched
Alliance/Partner Marketingunmatched
Candidate Screeningunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
LinkedInunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Sales Managementunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
Writing Skillsunmatched

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