Customer Service Associate

Join Our Team as a Customer Service Associate at Tarzana Cleaners

Tarzana Cleaners has earned the reputation as the Master of dry cleaning because of our expertise and knowledge in the business. We are a family owned business with experience of more than 20 years. Tarzana Cleaners has continued its outstanding customer service which features personal attention, including pick up and delivery service to your home or office. Because we are a family -owned business, our customers get the attention that they deserve with the utmost professionalism. Our success was built on listening to the customer needs and exceeding their expectations.

We are professionals in the laundry and dry cleaning business, which means we always stay up to date on the latest technologies, cleaning methods, and solutions for dealing with stains or delicate fabrics. Plus, we maintain the highest standards of business integrity by following local and national regulations and environmental safety rules.

The Role: Customer Service Associate

The ideal candidate will be a pivotal part of our team. Your mission is to uphold our standards of excellence in customer care and create a welcoming environment for our valued clientele.

Key Responsibilities

• Oversee customer service operations to ensure seamless and efficient service delivery
• Handle and resolve customer complaints with professionalism and care
• Collaborate with management to develop strategies to enhance customer satisfaction and retention
• Help with day-to-day shop operations such as garment inspections, preparing order for customers, and other small tasks
• Monday - Friday 12- 7 pm
• Must be available Saturdays 12-5 pm

Ideal Candidate Qualifications

• Proven experience in a customer service role, preferably in retail or hospitality.
• Exceptional communication and interpersonal skills.
• Problem-solving aptitude and capacity to handle stress in a fast-paced environment.
• A commitment to maintaining high standards of service excellence.

Join Our Team

At Tarzana Cleaners, we offer a supportive and friendly work environment where your talents can shine. If you are passionate about providing top-notch customer service and want to grow with us, we would love to hear from you!