Customer Service Associate (US-Based/Fully Remote/Weekends Off)

Meet Compass
We are a full-service Business Process Outsourcer (BPO) that partners with brands to power growth through exceptional customer experience. Compass was built by e-commerce trailblazers who couldn’t find a customer service partner as innovative as they were—so they created it themselves.
While many companies view customer care as a cost center, we know it is a strategic engine for growth. By delighting customers, actively listening to their feedback, and translating those insights into actionable product data, we transform everyday support into a powerful tool for scaling businesses.
Because we do things differently, we set a high bar for our talent. In return, we operate with total transparency, treat our team fairly, and invest in your development. We don’t just want you to take a job; we want you to grow a lasting career with us.

About the Opportunity

No commute. No office. No weekends.

Work Setup: Remote – U.S. Candidates must be located in one of the following states: Ohio (OH), Florida (FL), Georgia (GA), Texas (TX), North Carolina (NC), Wisconsin (WI), South Carolina (SC), Alabama (AL), Tennessee (TN) or Michigan (MI)
Schedule: 8:00 AM – 5:00 PM PST, 5 days a week
Days Off: Fixed weekends off
Employment Type: Full-Time
Industry: Specialty Coffee & Beverage Retail

We’re looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.

As a Customer Service Associate, you’ll be part of a team that helps customers have a seamless and positive experience—from answering questions and resolving concerns to providing friendly and knowledgeable support.

If you have call center experience, enjoy helping people, and thrive in a fast-paced customer-focused environment, we’d love to hear from you!

What You’ll Do

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

What We’re Looking For

• 2+ yrs previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Strong/Reliable Internet wired connection and a quiet remote - work environment (with an uninterrupted power source/back up Internet/Power)
• Willingness to work the required 8:00 AM–5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Why Join Us?

• Fully Remote Work Setup – Work from the comfort of your home.
• Comprehensive Benefits – Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days.
• Paid Time Off (PTO) – Enjoy time away to rest, recharge, and spend with family.
• 401(k) Retirement Plan – Eligible after 6 months of employment.
• Fixed Weekends Off – Enjoy a consistent Monday–Friday schedule.
• Be Part of a Growing U.S. Coffee & Beverage Business – Support an exciting and expanding specialty coffee and beverage retail brand.
• Customer-Focused Team – Join an energetic team that values great customer experiences.
• Career Growth & Development – Build and strengthen your customer service and retail support skills.

Ready to Join the Team?

If you’re a customer service professional who enjoys helping people, solving problems, and bringing positive energy to every interaction, we want to hear from you!

Apply today and become part of a team that’s passionate about great products, great service, and great customer experiences.