Customer Service Associate

What We NeedCorpay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.How We WorkAs a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Wichita, KS.Company-issued equipment.Formal, hands-on training.

Role ResponsibilitiesThe responsibilities of the role will include:

Efficiently and professionally handling customer calls and emails from clients and CLC hotel partnersManaging customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skillsRelating to each individual's customers' needs, accurately answering questions, identifying problems, and presenting solutionsCreating client value by consulting with clients to introduce program features and services to match client lodging program needsResearching client disputes and ensure timely resolutionRedirecting customers to appropriate departments and teams when appropriateReviewing outstanding balance accounts and contacting clients weekly as part of the team's collection effortsPerforming additional customer service duties as required

Qualifications & Skills

Ability to multi-task by handling high call volume and email trafficA team player with the confidence and passion to help our customersStrong problem-solving and decision-making skillsExcellent active listening skills and ability to develop rapport on the phoneExcellent verbal and written communication skillsStrong organizational and attention to detailKnowledge of basic accounting conceptsProficient in Microsoft Excel and basic computer functions

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes