Customer Service (Bilingual)

Client: Medical/ Healthcare
Position Title: Customer Service (Bilingual)
Duration: 6 months (Extension/Conversion Based on performance)
Location: Green Oaks, Illinois, 60064 USA (Onsite)

Pay Range: $20/hr. - $23/hr. 

Responsibilities:

• Solve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (case management, outbound calls, and emails) and dynamic (inbound calls, chats, emails) work.
• Partner with other HR service center team members or HR groups around the world to drive to resolution. 

Qualifications:

• Fluency in English is required; Spanish, fluency.
• Excellent telephone, written and verbal communications skills in Spanish necessary.
• Strong organizational skills and handling multiple channels (phone calls, chats, emails, appointments) of incoming workload.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.