The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Responsibilities:
Answer high-volume inbound customer calls for medical supply patients
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs)
Perform other duties as required
Education & Experience:
High School Diploma or equivalent required
1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
Call center experience preferred but not required
Skills & Abilities:
Excellent written and verbal communication skills
Active listening skills
Proficient with MS Office and the ability to navigate multiple platforms
Ability to learn Byram products and therapies
Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
Demonstrate soft skills to enhance patient experience
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance
Work from home
Experience level:
2 years
Shift:
Day shift
Weekly day range:
Monday to Friday
Experience:
Customer service: 2 years (Preferred)
Numbers & Facts
Location
El Paso, Texas
Skills
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Healthcareunmatched
Identify Issuesunmatched
Inbound Call Centersunmatched
Medical Officeunmatched
Microsoft Officeunmatched
Multiplatform/Cross-Platformunmatched
Patient Educationunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Retailunmatched
Salesunmatched
Vision Planunmatched
Work From Homeunmatched
Writing Skillsunmatched
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