Customer Service Center Spec II

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location: Remote (Must reside in Florida)
• Status: Full- Time
• Shift: 9:30am-6:00pm
• Days: Varies

Responsibilities

• Responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities, physician referral efforts, and social media.
• In addition to the responsibilities of a Customer Service Specialist I, this position will handle the daily customer service management of a variety of social media sites (Twitter, Facebook, etc.) for multiple brands and is responsible for responding to customer complaints through these channels as well as all others (i.e., phone, live chat, SMS texting, and email).

Education

• Required: Associates - Related Field
• Preferred: Bachelors - Marketing, Communications, Related Field

Experience

• Required: Call Center, Customer Service - 2 years
• Preferred: Healthcare, Marketing, Public Relations, Social Media - 2 years

Specific Skills

• Working with and managing social media platforms (Facebook, Twitter, Instagram, Yelp, etc.)
• Critical thinking skills
• Active listening/verbal and written communication skills
• Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database
• MS Office (Word, Outlook, Excel)
• Ability to handle escalated concerns to resolve issues with professionalism and patience
• Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment
• Able to type 40-45 WPM
• Required specific skills also includes the ability to work with all social media platforms

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Equal Opportunity Employer Veterans/Disabled