Customer Service Center Specialist, Part-Time

Location: Onsite, Chicago, IL

Employment Type: Part-Time

Hourly Compensation Range: $18.00 - $21.00

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors including skills, experience, qualifications, internal equity, and other job-related considerations.

Part-time benefits may include paid leave and sick time, a retirement savings plan, education discounts, publishing discounts, complimentary membership to the Solheim Athletic Center, and free on-campus parking.

Be Part of a Team That Serves with Purpose

Do you enjoy helping people, finding answers, and making sure every interaction leaves someone feeling heard and cared for? Moody Bible Institute is seeking a detail-oriented and service-minded Customer Service Representative to support our constituents, including donors and friends of the ministry.

In this role, you'll be an important connection between our constituents and Moody, responding to digital inquiries, researching questions, coordinating with teams across the organization, and providing administrative support that helps deliver a positive and responsive experience.

About Us

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of Gods Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

The Opportunity

As a Customer Service Representative, you will help ensure that constituents receive timely, thoughtful, and accurate support. Whether responding to an email, researching a donor question, assisting with a request submitted online, or partnering with another Moody department, you will help create a positive experience for the people who engage with and support our ministry.

This position is ideal for someone who enjoys serving others, researching information, solving problems, and managing details while working collaboratively in a team environment.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with the appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

Qualifications

Required

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

Preferred

• Experience working with customer service, donor, constituent, CRM, or information management systems.
• Familiarity with applications such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Salesforce, or similar platforms is a plus.

Work Environment

• This position works in a professional, in-office environment and routinely uses standard office equipment, including computers, phones, and printers.

Additional Information

• Candidates must demonstrate alignment with Moody Bible Institutes mission, doctrinal beliefs, and Christian values.
• Employees are required to affirm Moodys Statement of Faith and adhere to Community Standards.
• Moody Bible Institute values diversity and seeks team members who engage others in ways that honor its biblical foundation.
• Moody complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consistent with its Doctrinal Statement and Community Standards.
• Legal authorization to work in the United States without employer sponsorship.

Why Join Us?

At Moody, customer service is more than answering questions. It is an opportunity to serve the people who make our ministry possible.

You'll join a collaborative team where your communication skills, attention to detail, and commitment to serving others can make a meaningful impact. Every interaction is an opportunity to strengthen relationships, provide excellent care, and support Moody's broader mission.

If you are someone who enjoys helping others, takes pride in getting the details right, and wants to use your skills in a Christ-centered, mission-driven organization, we invite you to explore this opportunity. Join us and help create meaningful connections with the people we serve.