Customer Service Claims Specialist

About This Opportunity

Judit Inc. is hiring on behalf of one of our largest clients - a global technology leader in consumer electronics, semiconductors, and mobile communications. This is a temporary, contract position: you'll be employed by Judit Inc. and work directly alongside our client's team.

The description below is our client's overview of the background, skills, and experience they're looking for. If you meet most - but not all - of these, we still want to hear from you. Your Judit recruiter will walk you through the day-to-day work, schedule, pay, and contract length before anything moves forward.

What you'll do

You'll own the customer claim experience from first contact to final follow-up. You'll look at the full process customers go through, help resolve their claims within set turnaround times, and review calls and tickets to keep service quality high. You'll also work with internal teams and outside partners to clear bottlenecks, and you'll handle inbound packages and inventory shipments for consumer electronics and mobile products.

• Analyze the end-to-end process customers experience and help deliver the right resolution, within controlled and monitored turnaround times for each step of the claim process
• Monitor and review customer calls and tickets for quality control, and support activities that keep customer care quality competitive
• Maintain and improve operational quality by monitoring system performance, identifying and resolving problems, and preparing and completing action plans
• Identify and resolve bottlenecks in customer care with internal and external stakeholders, including headquarters and outsourced call center partners
• Manage inbound packages and inventory transfer and shipment requests for consumer electronics and mobile products
• Track service tickets so service moves quickly, follow up promptly on completed tickets, and give stakeholders feedback on items that need immediate action

What you'll bring

• Customer care experience in a call center
• Claims management experience

Nice to have

• An insurance claims or adjuster background

Work details

• Plano, TX - fully onsite
• 6-month contract