Customer Service Clerk III

Position Details

Position Information

Working Title of Vacant Position Customer Service Clerk III Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department CITY TREASURER Division TREASURER Requisition Number 2026496 Number of hours worked per week 40 Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Location: South Norfolk Satellite office

1205 20th Street, Chesapeake, VA 23324

Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade GE04 Pay Basis Semi-Monthly Advertised Salary

Minimum Pay $38,579 - Maximum Pay $63,655

Job Description

The purpose of the class is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The class is responsible for researching account information, processing collection of payments, answering inquires, preparing related information, and maintaining documentation. The class works within a general outline of work to be performed: develops work methods and sequences under general supervision.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.

SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Prior experience in a locality Treasurer's office is a plus.

Posting Detail Information

Job Open Date 10/19/2026 Job Close Date 11/02/2026 Open Continuous Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands No Response

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting No Response Lifting Amount N/A Carrying No Response Carrying Weight N/A Pushing/Pulling No Response Pushing/Pulling Weight N/A Reaching Rarely- Less than 1 hour per week. Handling No Response Fine Dexterity No Response Kneeling No Response Crouching No Response Crawling Never- Never occurs. Bending No Response Twisting No Response Climbing Never- Never occurs. Balancing No Response Vision No Response Hearing No Response Talking Frequently- From 1/3 to 2/3 of the time. Foot Controls No Response Machines, Tools, Equipment and Work Aids Used Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Occasionally- Up to 1/3 of the time. Emergency Situations N = Never Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time. Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Occasionally- Up to 1/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

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Applicant Documents

Required Documents

• Resume

Optional Documents