Customer Service & Client Care Coordinator

Benefits:

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms

Paul Davis Restoration of Central Connecticut

NOTE: To start with your application process, kindly fill-out the Culture Index survey link provided, which will only take 10-15 minutes to complete: https://go.cultureindex.com/p/IsCUW9waqLGG

Do you want to make an impact in your community while working in a dynamic and growing industry? At Paul Davis Restoration, we help homeowners and businesses recover after property damage caused by water, fire, mold, and storms. Our team is committed to delivering world-class service when people need it most.

We are looking for a Customer Service & Client Care Coordinator to join our team. This role is often the first point of contact for customers experiencing property damage, and focuses heavily on answering incoming calls, helping homeowners understand the restoration process, and ensuring they feel supported throughout their project.

This position plays an important role in helping guide customers through what is often a stressful situation while keeping projects organized and moving forward.

Position Overview

The Customer Service & Client Care Coordinator serves as a liaison between customers, field teams, and office staff. This person helps ensure that customers receive clear communication, jobs are properly documented, and appointments are scheduled efficiently.

Success in this role requires someone who is organized, compassionate, and an excellent communicator on the phone.

Key Responsibilities

Customer Communication

• Answer incoming calls from homeowners experiencing property damage
• Complete intake for new losses and gather necessary information
• Help customers understand the restoration and insurance process
• Maintain communication with customers throughout the project
• Follow up with customers to ensure questions are answered and needs are met

Scheduling & Coordination

• Schedule inspections and service appointments
• Coordinate communication between customers and field staff
• Assist with dispatching crews and scheduling work
• Support the team with daily job updates and information

Job Documentation

• Create and maintain job files and documentation
• Enter job notes and maintain accurate records
• Monitor schedules and ensure documentation is complete

Basic Requirements

• High School Diploma or equivalent
• Customer Service Experience
• Strong phone and communication skills
• Highly organized with the ability to prioritize tasks
• Proficiency with Microsoft Office
• Ability to work independently and as part of a team

Hours

• Full time
• Monday through Friday 8am - 5pm
• Based at Paul Davis office
• Occasional after-hours availability may be required during emergency situations.

Why Join Paul Davis?

• Meaningful work helping people recover from unexpected property damage
• Supportive team environment
• Opportunities for professional growth
• Competitive compensation based on experience

If you enjoy helping people, communicating clearly, and being part of a team that makes a difference, we would love to hear from you.

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports Veterans.