Customer Service Consultant Operationss

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Responsible for using multiple systems to complete data entry, review, quality assurance, issuance of and respond to emails on new applications.

Fundamental Components included but are not limited to:

• Review new business applications for accuracy and timeliness (case mgmt.).
• Collaborate with distribution partners to obtain missing application information.
• Monitor shared email box for reissue requests and complete additional applications for data entry.
• Collaborate with Underwriting with additional information for application reissues and to ensure all information is gathered and application is complete for final decision.
• Offer Outbound Call Support to answer agent inquiries.
• Perform quality assurance on new applications and policy file for issuance and accuracy.

Required Qualifications

• Minimum of one (1) year of administrative experience, preferably in quality review or a related field.
• Minimum of one (1) year of data entry experience with a demonstrated commitment to accuracy.
• Minimum of one (1) year of customer service experience.
• Proficiency with Microsoft Office applications, including Teams, Excel, PowerPoint, and Outlook.
• Exceptional attention to detail and commitment to accuracy.
• Strong sense of accountability and ownership, with the ability to manage multiple tasks in a fast‑paced environment.
• Ability to work a hybrid schedule; candidates located near an office are expected to be onsite Tuesday through Thursday.

Preferred Qualifications

• Experience in a healthcare or related environment
• Self‑directed with the ability to work independently
• Demonstrated problem‑solving and execution skills
• Strong critical thinking and analytical abilities

Education

• High School Diploma or GED Equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.