Customer Service Coordinator

Alpine Intel
  • Charlotte, North Carolina
    Today

    Job Description

    Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally? 
     
    Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a full-time Electrical Field Coordinator to join our growing team in Charlotte, NC. 
     
    As a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment. 
     
    What Does Alpine Intel Offer You?
    • Competitive Compensation Package  
    • Career Growth
    • A Diverse & Positive Work Environment 
    • Professional Development 
    • Employee Referral Bonus 
    • Medical, Vision, and Dental Insurance Coverage
    • 401K with Match
    • HSA (Employer contributions)
    • Company Paid Life Insurance
    • Company Paid Short-Term and Long-Term Disability
    • Paid Time Off and Holidays

    Duties and Responsibilities:
    • Assist with investigations involving commercial and industrial systems, such projects will involve:
      • General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
      • Conduct a repair or replace research and analysis.
      • May conduct in-house inspections based on training and expertise.
      • Conduct weather and utility research.
    • Claims documentation and file management.
      • Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
      • Keep track of file communications to ensure clients are being updated regularly.
    • Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
    • Assist with purchase order (PO) creation for project expenses.
    • Claims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.
    • May be asked to complete other work or projects for the company as determined by management.
     
    Qualifications:
    • 1-3 years of experience in a customer-facing role.
    • High school diploma required, bachelor’s degree preferred.
    • Must have a high degree of technical aptitude.
    • Excellent written & verbal communication skills.
    • Must exhibit critical thinking and customer service mentality.
    • A self-starter with strong organizational skills and attention to detail will be successful in this position.
    • Advanced computer and research skills to include Microsoft Office suite.
    • Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
    • Experience working independently and in a collaborative team environment.
    • Occasional travel (dependent on training and project volume).
     
    Physical Requirements:
    • Occasionally required to stand on one’s feet for prolonged periods of time.
    • Occasionally required to lift and/or move objects weighing 25 - 50 lbs. 
    • Occasionally required to balance, stoop, kneel, crouch, or crawl.
    • Frequently required to reach with hands and arms.
    • Frequently required to use hands to finger, handle, or feel. 
    • Occasionally required to drive a vehicle for extended periods of time.
    • Performs work in an office environment with noise levels consistent with an office, and on client sites which may be an industrial/manufacturing environment. 
     
    To learn more about us visit https://alpineintel.com/ 
     
    Alpine Intelis committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

    Numbers & Facts

    LocationCharlotte, North Carolina
    Websitehttps://alpineintel.com/careers/open-opportunities/

    Skills

    • Administrative Skillsunmatched
    • Analysis Skillsunmatched
    • Billingunmatched
    • Budgetingunmatched
    • Communication Skillsunmatched
    • Computer Networksunmatched
    • Consultingunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Electricityunmatched
    • File Managementunmatched
    • High School Diplomaunmatched
    • Home Inspectionsunmatched
    • Insuranceunmatched
    • Intel Product Familyunmatched
    • Life Insuranceunmatched
    • Manufacturingunmatched
    • Manufacturing Equipmentunmatched
    • Microsoft Officeunmatched
    • Organizational Skillsunmatched
    • Physical Demandsunmatched
    • Presentation/Verbal Skillsunmatched
    • Product Pricingunmatched
    • Project Trackingunmatched
    • Property Insuranceunmatched
    • Purchase Ordersunmatched
    • Research Skillsunmatched
    • Sales Managementunmatched
    • Team Playerunmatched
    • Technical Researchunmatched
    • Technical Supportunmatched
    • Telecommunicationsunmatched
    • Time Managementunmatched
    • Vehicle Drivingunmatched
    • Vendor/Supplier Evaluationunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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