Customer Service Coordinator

Overview:

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

 

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture.Learn more about our benefits.

Responsibilities:

If you have a passion for customer service, consider joining our team. The Customer Service Coordinator proactively manages relationships with customers and Service/Sales Account Managers to deliver an excellent customer service experience and build loyalty. They accomplish this by interacting with internal teams in the end-to-end order process. Specific activities include generating quotes, booking and managing orders, answering phones, communicating effectively with customers and cross-functional teams. The ideal candidate shows ownership, clear communication, problem-solving, and follow-through in resolving issues.

 

We are looking for proactive and motivated Customer Service Representative who will be a part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.  In this job you will work with customers based in the United States while working with an internal team spread across the globe.  This is a complex job that requires excellent communication and organizational skills.

Qualifications:

Qualified candidates will:

• Have a desire to delight customers and a solution-centric mindset
• Be able to clearly articulate messages to a variety of audiences
• Have the ability to establish and maintain strong relationships
• Be able to offer alternate solutions to existing processes/procedures
• Effective time management in fast paced environments
• Possess organizational skills to maximize productivity
• Produce quality work that is accurate and with eye for detail
• Seek to improve the job through continuous improvement and provides solution-oriented feedback
• Demonstrate business judgment through internal consulting, collaboration, and working independently
• Have the ability to solve complex issues and identifying paths forward in the best interest of the customer and the company
• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
• Be available to work an hourly position that may involve occasional overtime

Pay Range:

 

USD $42,090.00 - USD $71,570.00 Year

 

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***