Customer Service Coordinator II- Memphis Lung Foundation

Customer Service Coordinator II- Memphis Lung Foundation

Job ID: 44627

Job Category: Administrative Non Clinical Support

Work Type: Full Time

Work Schedule: Days

Department: Memphis Lung

Facility: Memphis Lung

Location: Germantown, TN

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for

reimbursement purposes.

• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman''s compensation

protocols to ensure accurate and compliant billing information.

• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal

and nonverbal communication.

• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic

operations.

• Answers telephones, takes, and directs messages on a timely basis according to the direction and

location appropriate to maintain continuous workflow.

• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled

exams.

• Schedules appointments, gathers demographic and insurance information and enters into the

practice management system.

• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect

appropriate fees at time of service and assist patient with financial counseling when appropriate.

• Completes assigned goals

Minimum Education

Preferred/Desired

Collegiate or medical trade

completion. Associates Degree

Training

Description Minimum Required Preferred/Desired

Current knowledge of medical

Terminology. Knowledge in

insurance verification and charge

entry as provided through

experience in a physician

practice.

Special Skills

Description Minimum Required Preferred/Desired

Excellent customer relations

skills. Basic knowledge of

Windows applications. Current

knowledge of medical

terminology.

Licensure

Description Minimum Required Preferred/Desired

Desired Experience

Desired Licensure, Registration, Certification

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