Customer Service Coordinator (Administrative Support)

Full-time. Consistent schedule. Detail-heavy customer service role.

AquaTech Swim is hiring a full-time Customer Service Coordinator for our Concord location. This role is ideal for someone who is highly organized, accurate, dependable, and comfortable managing a high volume of customer communication and account information.

You’ll be responsible for helping families with scheduling, account updates, enrollments, questions, and ongoing communication through phone, email, text, and chat, while also coordinating closely with our internal team.

This is a strong fit for someone who follows processes carefully, communicates clearly, and takes pride in getting details right the first time.

Pay & Benefits

• $24/hour
• Full-time, year-round position
• Consistent, predictable schedule
• Fully paid training
• Supportive, team-oriented environment
• Stable role with long-term growth opportunity

Schedule (Set & Consistent)

Sunday: 7:00 AM – 4:00 PM
Monday–Thursday: 9:00 AM – 6:00 PM
Friday & Saturday: Off

Schedule is set and consistent week to week.

Location

1220 Diamond Way, Concord, CA 94520

What You’ll Do

• Manage and update customer account information accurately
• Schedule, reschedule, and coordinate swim lessons and related services
• Explain programs, policies, pricing, and scheduling options to families
• Assist customers with enrollment and sign-ups
• Communicate with customers by phone, email, text, and chat
• Respond to questions and resolve account or scheduling issues
• Document customer interactions and keep records current
• Communicate important information clearly with internal team members
• Follow established procedures and workflows consistently
• Manage multiple customer requests while maintaining accuracy and organization

What We’re Looking For

• 18+ with a high school diploma or equivalent
• 1+ year of customer service, administrative, scheduling, or similar experience
• Extremely organized and detail-oriented
• Able to follow written and verbal directions consistently and accurately
• Strong written and verbal communication skills
• Comfortable communicating with customers across multiple channels
• Able to manage multiple tasks and priorities without losing important details
• Reliable, dependable, and comfortable working independently
• Confident using CRM systems, scheduling software, email, chat, and other technology
• Able to learn processes and apply them consistently without repeated reminders

Why This Role Stands Out

This position plays a central role in keeping our customers informed and our operations organized.

You’ll have:

• A consistent Sunday–Thursday schedule
• A structured role with clear processes and expectations
• Daily interaction with customers and internal team members
• Responsibility for important customer account and scheduling information
• The opportunity to make a meaningful impact on the experience families have with AquaTech Swim

Apply Today

If you are highly organized, communicate well, enjoy helping customers, and take pride in following processes accurately and consistently, we’d love to meet you.