Customer Service Department Specialist

Position: Full-time, Customer Service Department Specialist
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $20.00 per hour
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

The Customer Service Department Specialist is a detail-oriented administrative professional who supports multiple Customer Service Department teams based on daily priorities and staffing needs. This role is responsible for mail processing, claims data entry, file management, customer communications, and providing general administrative support in a fast-paced office environment. The ideal candidate is organized, adaptable, and able to manage a high-volume workload while maintaining accuracy and excellent customer service.

Job Duties:

• Process incoming and outgoing mail, including sorting, indexing, scanning, and distribution.
• Provide support for reception operations, fax processing, and management of unassigned email inboxes.
• Assist with document management, file storage, and records destruction processes.
• Input new claims into the claims management system and distribute client communications as required.
• Reopen and reassign existing claims as directed.
• Update policy information and system codes within the claims management platform.
• Establish and maintain professional and courteous relationships with clients and business contacts.
• Adapt to external client systems and processes as needed.
• Perform additional administrative and departmental duties as assigned.

#RemedyHIjobs

Job Requirements:

• High school diploma or GED required.
• Previous office experience preferred but not required.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Proficient computer and data entry skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to adapt to changing procedures and business needs.
• Capable of handling a high-volume workload while meeting deadlines.
• Willingness to learn claims processing systems and procedures through training.

 Equal Opportunity Employer