Customer Service

As a Customer Service Representative, youll be the face for our customers. You will be responsible for onboarding new customers, providing excellent service after the sale, and ensuring our clients feel supported throughout their journey. This role requires a tech-savvy individual who is committed to outstanding attendance, a positive attitude, and going the extra mile to help our customers. Youll be part of a fast-paced team, and well support you with the tools and training you need to succeed.

Salary Range: $17.00 - $21.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Career Growth Opportunities

Responsibilities

• Onboarding New Customers: Assist new clients through the onboarding process to ensure they understand their insurance plans and are set up for success.
• Customer Service After the Sale: Provide ongoing support to customers, answering questions, resolving issues, and ensuring satisfaction.
• Cross Sell: Earn extra money through commission by cross selling additional products while providing excellent customer service.
• Tech-Savvy Solutions: Typing 50 wpm + and using CRM systems and other tools to efficiently manage customer accounts and provide solutions to their inquiries.
• Product Knowledge: Gain in-depth knowledge of insurance products and policies to effectively support customers and provide accurate information.
• Effort and Accountability: Maintain outstanding attendance, attitude, and effort in all customer interactions, contributing to a positive experience for our clients.

Do you have at least 6 months of experience working in a professional office setting (front desk, administrative, customer service on phones and computer)?

Must be able to type 50 words per minute or more?

Must be able to work in our Grand Junction office Monday through Friday during business hours?

Must be able to commit to outstanding attendance and being on time every day?

Must be willing to complete a pre-employment criminal background check?