Job Description
Overview
The Customer Service & Inside Sales Coordinator serves as the primary point of contact for inbound customer inquiries while providing techincal support to both customers and the outside sales team. This role combines technical expertise, sales coordination and operational execution to ensure accurate information, efficient order processing and effective support of sales opportunities.
Responsibilities
Qualifications
Preferred Experience
Key Competencies
Work Environment
Salary range $60,000-$70,000 depending on experience.
Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation, sick days, paid holidays, and a 401K plan are also part of the packing we provide.
Snap-on is an Equal Opportunity Employer,minority/female/disabled/veteran
The Customer Service & Inside Sales Coordinator serves as the primary point of contact for inbound customer inquiries while providing techincal support to both customers and the outside sales team. This role combines technical expertise, sales coordination and operational execution to ensure accurate information, efficient order processing and effective support of sales opportunities.
Responsibilities
- Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
- Provide technical guidance on torque tools, equipment, and applications
- Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications
- Identify customer needs and recommend appropriate products or solutions
- Generate and manage customer quotations
- Check inventory levels and communicate accurate lead times to customers and sales team members
- Enter and process customer orders accurately and efficiently
- Create and maintain customer records, including adding new customers into the system
- Request, collect, and maintain tax exemption certificates and related documentation
- Route inquires to the correct internal departments (service, calibration, engineering, etc.) when needed
- Qualify sales opportunities and direct them to the appropriate outside sales representative
- Support the outside sales team with lead generation and follow-up activities
- Manage demo tool inventory including tracking, coordinating transfers, and ensuring availability for sales use
- Maintain accurate records of customer interactions, orders, and opportunities in CRM/ERP systems
- Assist with order tracking, issue resolution, and basic troubleshooting
- Stay up to date on product knowledge, industry standards, and company offerings
Qualifications
- Technical aptitude or experience with industrial tools
- Strong communication and customer service skills
- Ability to clearly explain technical concepts to both customers and internal sales teams
- Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
- Experience in inside sales, customer support, or technical service preferred
- Proficiency with CRM/ERP systems and Microsoft Office
Preferred Experience
- Background in industrial/mechanical equipment
- Experience working in a manufacturing, industrial distribution or tool environment
- Familiarity with calibration, torque specifications, or fastening applications
Key Competencies
- Technical problem-solving and application support
- Customer-focused mindset
- Strong collaboration with internal and external sales teams
- Time management and prioritization
- Attention to detail and process accuracy
Work Environment
- Office based role with frequent phone and computer use
- High interaction with customers, outside sales, service, and engineering teams
Salary range $60,000-$70,000 depending on experience.
Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation, sick days, paid holidays, and a 401K plan are also part of the packing we provide.
Snap-on is an Equal Opportunity Employer,minority/female/disabled/veteran
Numbers & Facts
| Location | Willoughby, Ohio |
| Industry | Manufacturing - Other |
| Company Size | 10,000 employees or more |
| Website | http://www.snapon.com |
About Company
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
Skills
- Calibrationunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Detail Orientedunmatched
- Direct Salesunmatched
- Distribution Servicesunmatched
- Documentationunmatched
- ERP (Enterprise Resource Planning)unmatched
- Establish Prioritiesunmatched
- Field Salesunmatched
- Identify Issuesunmatched
- Industry Standardsunmatched
- Inside Salesunmatched
- Inventory Levelsunmatched
- Inventory Managementunmatched
- Lead Generationunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Product Demonstrationunmatched
- Salesunmatched
- Sales Operationsunmatched
- Sales Supportunmatched
- Software Administrationunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Track Customer Issuesunmatched
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