Customer Service Lead

SERVICE CENTER LEAD

LOCATION

Dallas, TX 75201

COMPENSATION & SCHEDULE

• Competitive salary based on experience
• Full-time
• Medical, dental, and vision insurance
• Opportunities for career advancement and professional development

ROLE IMPACT

CornerStone Staffing is seeking an experienced Service Center Lead to oversee daily customer service operations for an insurance organization in Downtown Dallas. This role supports and coaches team members, resolves escalated customer concerns, and drives improvements in service quality and team performance. The ideal candidate brings strong leadership skills, sound judgment, and a hands-on approach to customer service.

KEY RESPONSIBILITIES

• Supervise daily customer service operations, ensuring customer inquiries and concerns are handled accurately and efficiently.
• Coach, mentor, and motivate team members to meet performance expectations.
• Resolve complex customer inquiries, complaints, and escalated issues.
• Perform Customer Service Representative duties as needed to support the team.
• Monitor team performance, provide feedback, and implement improvement strategies.
• Maintain accurate records of team member interactions and coaching.
• Communicate company products, services, procedures, and guidelines clearly to team members.
• Collaborate with other departments to resolve customer issues and improve workflows.
• Lead special projects involving service procedures, technology implementation, and training programs.
• Stay informed about industry developments, company policies, and regulatory changes.
• Promote ownership, accountability, and a supportive team environment.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent in business administration or a related field.
• 3–5 years of customer service experience.
• Minimum of 2 years of leadership experience.
• Strong understanding of operational functions, including customer service, finance, production, and employee management.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Effective time management skills and the ability to meet tight deadlines.
• Demonstrated ability to coach, mentor, and motivate team members.

APPLY TODAY

Bring your customer service and leadership experience to an opportunity where you can support team development and improve the customer experience.

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