Customer Service Manager - B2B

Exciting Customer Service Manager opportunity with a great middle market company!

This Jobot Job is hosted by: Travis Poley
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $110,000 - $125,000 per year

A bit about us:

This opportunity is within a great middle market growing company who has a Customer Service Manager retiring after 25 years with the company. Please apply today, they are looking to hire immediately and I would love to connect with you more on the details.

Why join us?

Compensation: $110,000 - $120,000 depending on years of exp. plus more below
Annual Bonus
FULLY PAID FOR Competitive benefits package - Fully paid for health, dental, vision!!
YES FULLY PAID BENEFITS!
Strong 5% 401K Match - 5% dollar for dollar 5%
Very stable growing organization
4+ weeks PTO plus federal holidays
Plus more - lets talk!!

Job Details

This role suits a customer-focused leader who combines business to business customer service knowledge with a passion for coaching people, solving problems, and delivering measurable improvements.

Lead Customer Service Operations: Oversee daily customer service activities, including order processing, customer inquiries, product complaints, returns, and support for the field sales team.

Manage Team Performance: Supervise and develop customer service staff, maintain training materials, and ensure consistent, accurate, and responsive customer support.

Coordinate Sales and Demonstration Equipment: Manage sales liaison activities and demonstration inventory, ensuring equipment is properly tracked, shipped, and returned for clinical trials, trade shows, and workshops.

Improve Processes and Ensure Compliance: Develop and maintain policies and procedures, improve operational workflows, ensure accurate documentation, and coordinate contract reporting and administrative cost tracking.

Support Cross-Functional Collaboration and Sales Tools: Partner with senior management, internal teams, and external stakeholders to resolve issues, improve service delivery, and train employees on sales data and reporting tools.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

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