Customer Service Manager

Job Title: Customer Service Manager

Job Description

The Customer Service Manager leads daily sales operations, ensuring accurate order execution, proactive communication, and high levels of customer satisfaction. This role is accountable for managing and developing a team of sales representatives, aligning their efforts with production capabilities, commercial priorities, and customer commitments. The Customer Service Manager serves as a primary liaison between Sales, Operations, and customers, driving disciplined execution, issue resolution, and continuous improvement in service performance.

Responsibilities

• Direct day-to-day customer order execution, ensuring accurate order entry and clear customer commitments.
• Manage and develop sales representatives through clear expectations, coaching, and performance feedback.
• Own relationships with key accounts and serve as an escalation point for service, delivery, and commercial issues.
• Partner with Operations, Supply Chain, and Finance to align customer commitments with manufacturing capacity and business priorities.
• Oversee pricing, quotations, order entry, and warranty or service claims to ensure accuracy, compliance, and margin discipline.
• Ensure team knowledge of products, services, policies, and procedures.
• Support new business development and customer onboarding as required.
• Ensure all activities comply with applicable laws, regulations, and company policies.
• Promote ethical conduct, professionalism, and accountability in all customer and internal interactions.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Review customer complaints and track their resolution.
• Handle complex and escalated customer service issues.
• Identify and implement strategies to improve service quality, productivity, and profitability.
• Identify and address staff training and coaching needs.
• Perform customer and internal duties as required.
• Complete monthly reports on customer service activities.

Essential Skills

• Ambitious with a desire to advance within the company.
• Ability to work over 40 hours a week as needed.
• Fast-paced and decisive with a positive attitude.
• Strong in Excel, financial reporting, order entry, and ERP systems.
• Bachelor’s degree
• 3-5 years of relevant experience.

Additional Skills & Qualifications

• aerospace or manufacturing is ideal.

Work Environment

This position is fully onsite in Painesville, OH. The role may require sitting or standing for extended periods and occasional standing, walking, bending, or reaching as duties require. The company offers long-term growth and promotion opportunities in a growing environment.

This is a Permanent position based out of Painesville, OH.

The pay range for this position is $100000.00 - $115000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Insurance & Health CoverageRetirement PlansPaid Time OffWork Environment & Culture

This is a fully onsite position in Painesville,OH.

This position is anticipated to close on Sep 7, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.