Customer Service Manager

Crestfield Talent is seeking a motivated and customer-focused Customer Service Manager to oversee customer service activities, support team performance, and help deliver positive customer experiences.

This hybrid role is suited for someone who enjoys leading teams, solving problems, and improving customer satisfaction through effective communication and operational coordination.

Responsibilities

• Oversee daily customer service activities and support team operations
• Monitor customer inquiries, service requests, and issue resolution
• Provide guidance and support to customer service representatives
• Identify opportunities to improve customer satisfaction and service quality
• Coordinate with internal departments to resolve complex customer concerns
• Monitor team performance and track customer service metrics
• Support training, coaching, and professional development initiatives
• Develop and maintain effective customer service procedures
• Review customer feedback and recommend process improvements
• Collaborate with management to support customer retention and business objectives

Qualifications

• Strong written and verbal communication skills
• Excellent leadership and interpersonal abilities
• Strong organizational and problem-solving skills
• Comfortable using CRM software and customer support platforms
• Ability to manage multiple priorities and support team performance
• Experience handling customer concerns and resolving service issues
• Previous experience in customer service, team leadership, customer support, or related fields is preferred

Skills

Customer Service Management • Team Leadership • Customer Support • CRM Software • Customer Satisfaction • Customer Retention • Performance Management • Customer Relations • Conflict Resolution • Process Improvement • Coaching • Problem Solving • Communication • Time Management

Position Highlights

• Hybrid work arrangement
• Full-time schedule
• Customer service leadership responsibilities
• Collaborative professional environment
• Opportunities for professional development and career advancement