Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.
As we continue to expand our reach, we’re looking to addindividuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.
Why You Should Apply
We offer health, dental, and vision benefits plus HSA incentives
401 (k) match with personal finance seminars and one-on-one assistance
Tuition Reimbursement
Training and Orientation at our Headquarters in Indianapolis
Mentorship Onboarding Program
Employee Recognition Program
Leadership Development Program
Health and well-being initiatives through our Employee Assistance Program
For prompt communication, we encourage applicants to opt into texting during the application process.
Summary
The Customer Service Manager under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient inquiries regarding products, shipments, service, deliveries, and complaints.
Essential Functions:
Supervise and manage a team of 10 to 20 employees
Monitor daily production and work with employees to maximize performance
Meet with employees on a weekly basis as one on one
Manage timecards, PTO, and coordinating work schedules
Monitor staffing and proactively hire to maintain staffing levels
Understand and maintain policy and procedure
Overview:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Must be a problems solver with proven experience
Must be a motivator and ability to increase team performance
Must be a self starter
Must be able to communicate effectively and professionally
Must be able to hold and execute policies and procedures
Education and Experience
Bachelor’s Degree or higher required
Previous management experience required
Numbers & Facts
Location
Indianapolis, Indiana
Website
https://www.rehabmedical.com
Skills
Business Performance Managementunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Service Managementunmatched
Employee Assistance Planunmatched
Leadershipunmatched
Medical Equipmentunmatched
Mentoringunmatched
Onboardingunmatched
Performance Managementunmatched
Personal Financeunmatched
Problem Solving Skillsunmatched
Product Shipmentsunmatched
Production Controlunmatched
Records Managementunmatched
Rehabilitation Medicineunmatched
Seminarsunmatched
Short Messaging Service (SMS)unmatched
Team Lead/Managerunmatched
Telephone Skillsunmatched
Tuition Reimbursementunmatched
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