Customer Service Manager
Location: Houston, TX | Onsite Employment Type: Direct Hire | Full-Time Salary: $80,000$100,000, based on experience
CornerStone Professional Placement is seeking an experienced Customer Service Manager for a growing organization in the Houston, TX area. This newly created leadership position offers the opportunity to take ownership of a Customer Service function, develop a team, improve processes, and help support continued business growth.
This is not a traditional retail or call-center Customer Service role. The ideal candidate brings experience supporting customers in a technical or industrial B2B environment and combines strong Customer Service leadership with a commercial, sales-minded approach.
What Youll Do
Lead the day-to-day Customer Service operation and manage a small team.
Develop, document, and implement SOPs, processes, and procedures.
Improve consistency across quoting, order management, product information, and customer communication.
Help establish KPIs, performance expectations, and visibility into team performance.
Coach, train, and develop employees while identifying individual strengths and development opportunities.
Support technically complex B2B customer orders and coordinate with multiple internal departments.
Help develop a more structured approach to customer and account ownership.
Confidently navigate customer pricing, discount, and service conversations while protecting business relationships.
Identify opportunities to improve the customer experience and support additional business growth.
Partner with senior leadership to identify operational issues and recommend improvements.
What Were Looking For
5+ years of progressive Customer Service and/or Sales experience in a technical or industrial B2B environment, with demonstrated leadership and team-development experience.
Experience developing or improving SOPs, processes, and procedures.
Experience establishing or managing KPIs and performance expectations.
Strong customer-facing communication, problem-solving, and relationship-management skills.
Commercial mindset with the ability to balance Customer Service with sales and business objectives.
Ability to learn and work with technical products, complex orders, and detailed customer requirements.
Strong attention to detail and ability to succeed in an evolving, growth-oriented environment.
ERP and/or CRM experience.
Experience within petroleum, laboratory/scientific, chemical, energy, manufacturing, or another technical industrial environment is highly desirable.
International customer or order-management experience is a plus.
Technical degree, such as Chemistry or a related discipline, is a plus but not required.
Whats Offered
$80,000$100,000 base salary, depending on experience
401(k) with 4% match
Dental and vision coverage
Tenure-based PTO
MondayFriday, 8:00 AM5:00 PM schedule
Opportunity to build and influence a Customer Service function
Some travel may occur, primarily for industry conferences
Why This Opportunity?
This is an opportunity to step into a newly created role where you can make a visible impact. Youll have the ability to build structure, develop people, improve the customer experience, and help shape how the Customer Service function supports future growth.
Numbers & Facts
Location
Pearland, TX
Skills
B2B eCommerceunmatched
Business Growthunmatched
Business Supportunmatched
Business-to-Business (B2B)unmatched
Chemistryunmatched
Coachingunmatched
Conferencesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
ERP (Enterprise Resource Planning)unmatched
Identify Issuesunmatched
Leadershipunmatched
Manufacturingunmatched
Order Managementunmatched
Organizational Development/Managementunmatched
Performance Metricsunmatched
Petroleumunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Process Improvementunmatched
Retailunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Willing to Travelunmatched
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