Customer Service & Production Planner

Customer Service & Production Planner

Salary: $72,000 per year
Schedule: Monday Friday
Location: Irwin, PA
Employment Type: Direct Hire

Job Summary

Nesco Resource is seeking an experienced Customer Service & Production Planner for a manufacturing opportunity. This position is responsible for coordinating customer orders, production schedules, material purchasing, and inventory management to support on-time delivery and customer satisfaction.

The Customer Service & Production Planner serves as a key liaison between customers, sales, production, purchasing, and other internal departments. This role manages the customer order process from initial order entry through production planning and delivery, ensuring customer requirements are met while maintaining efficient material flow and inventory levels.

The ideal candidate has experience in manufacturing, production planning, materials management, or industrial customer service, along with strong communication, organizational, and problem-solving skills.

Essential Duties & Responsibilities

• Coordinate customer orders and production requirements to establish accurate manufacturing routes and delivery dates.

• Manage customer order entry, order acknowledgments, contract reviews, and system updates to ensure accurate and timely order processing.

• Collaborate with Sales and Customer Service teams to provide exceptional service to key accounts and maintain strong customer relationships.

• Communicate proactively with customers regarding order status, delivery schedules, shipping requirements, and potential delays.

• Review incoming customer orders to ensure all specifications, requirements, and contractual obligations are accurately documented.

• Coordinate material purchasing, special tooling, and fixturing requirements to support production schedules.

• Create and issue purchase orders based on production plans, material requirements, and purchasing requests.

• Monitor open purchase orders and expedite materials as needed to prevent production delays.

• Adjust purchasing schedules and delivery dates to accommodate changes in production plans and customer demand.

• Work closely with Production, Planning, Quality, Sales, and other departments to resolve customer inquiries and operational issues.

• Assist with customer quotations, order status reporting, shipping documentation, and delivery tracking.

• Investigate and resolve inventory discrepancies, material shortages, incorrect shipments, and purchasing or order-processing errors.

• Maintain accurate records within ERP systems and other business databases.

• Support inventory management initiatives to maintain appropriate material levels and ensure uninterrupted production.

• Ensure purchasing activities comply with applicable procurement policies and established supplier agreements.

• Coordinate and support safety audits and other operational initiatives as needed.

• Maintain professional and effective communication with customers, suppliers, and internal stakeholders.

Qualifications

Education & Experience

• Bachelor's degree in Business, Supply Chain Management, Manufacturing, or a related technical field preferred.

• Minimum of 4 years of experience in manufacturing, materials management, production planning, purchasing, or a related environment.

• Equivalent combinations of education and relevant work experience may be considered.

• Experience with customer order entry and industrial business-to-business products preferred.

• Previous experience in a manufacturing environment is strongly preferred.

Required Skills & Competencies

• Strong written and verbal communication skills.

• Excellent customer service and relationship management abilities.

• Experience working with ERP systems, databases, and computerized order management systems.

• Ability to coordinate activities across multiple departments and organizational levels.

• Strong organizational skills with the ability to manage competing priorities in a fast-paced manufacturing environment.

• Critical thinking, problem-solving, and decision-making skills.

• Ability to identify and resolve issues related to production schedules, inventory, purchasing, and customer orders.

• Self-motivated, resourceful, and able to work independently.

• Strong attention to detail and commitment to accuracy.

• Ability to build and maintain positive relationships with customers, suppliers, and internal teams.

Compensation & Benefits

• Annual salary of $72,000
• Monday Friday schedule
• Direct hire opportunity

Apply Today

If you have experience in manufacturing, production planning, materials management, or industrial customer service, we encourage you to apply!

Nesco Resource is committed to connecting qualified professionals with rewarding career opportunities.

Equal Opportunity Employer

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.