Customer Service/Quality Manager

Meador, an Openwork Company, is currently seeking an experienced, detail-oriented direct hire Customer Service & Quality Manager. This roleoversees order intake, quoting, and customer communications to ensure accurate, timely, and reliable service. The position partners closely with production and operations to meet on-time delivery commitments and customer satisfaction goals, owns customer-facing quality control including specification accuracy and complaint resolution. This role is located in the Jersey Village area

As the Customer Service & Quality Manager, you will:

• Hire, train, supervise, and mentor customer service representatives to maintain high standards of communication, responsiveness, and order accuracy.
• Act as the primary escalation point for resolving critical customer inquiries, delivery concerns, complex complaints, and issue resolutions.
• Coordinate order entry, turnaround commitments, and technical specifications across Production, Scheduling, Art, Materials, and Accounting.
• Review customer contracts, lead quoting for large or complex jobs, verify CSR-prepared estimates, and manage ERP pricing adjustments.
• Manage quality procedures, customer-related document control, certificates of conformance, and compliance records to ensure audit readiness.
• Coordinate preparation for internal, surveillance, and recertification audits, ensuring prompt root-cause analysis and closure of findings.
• Monitor key performance indicators—such as on-time delivery, defect rates, returns, and cycle times—and present data at management reviews.
• Inspect products and workflows against customer specifications, including approving press-side color matches on critical jobs.
• Partner with Scheduling to adjust priorities and timelines in response to machine downtime or operational disruptions.
• Lead cross-functional waste- and cost-reduction initiatives while managing departmental labor, materials, and supplies within budget.

What you’ll need:

• 2+ years of payroll processing experience
• Experience in a leadership role
• MUST have experience with commercial print experience

Compensation and Perks:

• $100K-115K
• Fully in-office

Click on Apply Now to be considered for the Customer Service & Quality Manager located in the Jersey Village area. Visit our website www.openwork.com to search for other opportunities that are currently available. Please contact the lead recruiter, Lauren Treadaway, at 

ltreadaway@meador.com

 with any questions

About Meador Staffing:
Meador Staffing is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry we’ve held a footing in for 50+ years. We believe there’s more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes Openwork, Openwork Health, andAerospace Solutions. Looking for your dream job or hire? Visit us to say hello and start building your future, together.
EOE

#OPWTXDH