Job Description
Overview
CUSTOMER SERVICE REP - BILINGUAL FRENCH-CANADIAN
LOCATION: KENOSHA, WI
Monday thru Friday, in office.
Start and End hours can range between 7am - 7pm. Note: Training approx. 8am-4:30pm-we can be flexible.
Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities
CUSTOMER SERVICE REP - BILINGUAL FRENCH-CANADIAN
LOCATION: KENOSHA, WI
Monday thru Friday, in office.
Start and End hours can range between 7am - 7pm. Note: Training approx. 8am-4:30pm-we can be flexible.
Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities
- Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
- Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
- Maintain an excellent understanding of the various program product offerings and suppliers.
- Present customer with new program offerings, websites and promotions offered.
- Issue purchase orders to meet all customer orders as needed.
- Interact with authorized suppliers when technical data or answers are needed for customers.
- Support outgoing telemarketing campaigns as needed.
- Drive cross-training to support all programs effectively.
- Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.
Qualifications- Associates degree, equivalent to two years related experience.
- Must possess excellent communication skills.
- The ability to consistently maintain a professional and positive attitude when dealing with customers.
- Multi-task with accuracy and promptness in a busy call center environment.
- Proficient data entry skills.
- Computer skills: basic knowledge of Microsoft Office.
- Call center customer service experience.
- Understanding of basic accounting procedures and principles.
- Product knowledge or aptitude for technical automotive applications of tools and equipment.
- Ability to interface cooperatively with customer service and all related departments.
Numbers & Facts
| Location | Kenosha, Wisconsin |
| Industry | Manufacturing - Other |
| Company Size | 10,000 employees or more |
| Website | http://www.snapon.com |
About Company
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
Skills
- Accountingunmatched
- Automotive Technologyunmatched
- Billingunmatched
- Call Centersunmatched
- Campaignsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- English Languageunmatched
- Fax Machinesunmatched
- French Languageunmatched
- Microsoft Officeunmatched
- Multilingualunmatched
- Multitaskingunmatched
- Order Picking/Packingunmatched
- Order Processingunmatched
- Procedure Developmentunmatched
- Product Pricingunmatched
- Purchase Ordersunmatched
- Request for Information (RFI)unmatched
- Telemarketingunmatched
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