Customer Specialist
Location: Williamsville, NY 14221
Salary: $50,000 - 55,000
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Employment Type: Full-Time, Permanent
Our client is seeking an energetic, motivated, and customer-focused Customer Specialist to join their team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and digging into the details to find the right solution. The ideal candidate is confident, analytical, and naturally curious. This role requires strong investigative skills and the ability to understand each customer's unique needs, ask the right questions, research solutions, and provide thoughtful, timely support.
What You'll Do
- Respond to customer, end-user, and internal support requests by phone, email, and text-based chat
- Investigate customer needs and issues to determine the best solutions
- Provide knowledgeable, friendly, and timely customer support
- Develop a strong understanding of the company's services and technology
- Follow established procedures, standards, and guidelines
- Assist teammates with ongoing projects and tasks
- Identify opportunities to improve customer service processes and the overall customer experience
- Work collaboratively with team members while also managing responsibilities independently
- Participate in a rotating weekend on-call schedule
Why This Opportunity?
This is a great fit for someone who wants more than a traditional customer service position. You'll have the opportunity to investigate, problem-solve, build technical knowledge, and customize solutions based on individual customer needs while working with a collaborative team in a growing environment.