Customer Service Rep

Summary:

Location: Must live within 50 miles of the Cary, North Carolina Office, Cary, NC 27513

Work Mode: Virtual - Working full-time in non-company location

Schedule: The ability and desire to work during the hours of operation 8:00 AM – 11:00 PM EST, Monday through Friday. Attend in-person training starting December 07, 2026, through January 28, 2027, between the hours of 08:30 AM - 5:00 PM EST. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need. Attend Monthly in-office engagement day.

Responsibilities:

• Respond to dental customer requests via telephone or email, providing excellent service to company’s customers who have insurance products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and company using effective communication skills, keen listening skills, and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements:

• High School Diploma or GED equivalent.
• 1 year of experience in a Remote Call Center Customer Service role.
• Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible.
• Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred Skills:

• 2 years of Call Center or Customer Service Representative experience is preferred.
• Strong computer/keyboard skills (ability to type efficiently).
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic style that promotes a quality image of the company.
• Previous experience with Salesforce is a plus.